Returns and Refunds Policy
Thanks for shopping at www.erikastearoom.com
If you are not entirely satisfied with your purchase, we’re here to help.
You have 14 calendar days to return an item from the date you received it.
Tea (loose or bagged) is NON-RETURNABLE.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.
Once we receive your item, we will inspect it and notify you that we have received your returned item.
We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment).
You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
You will be responsible for paying for your own shipping costs for returning your item.
Shipping costs are nonrefundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.
If you have any questions on how to return your item, please contact us via email or phone.
Shipping & Payment Policy
The shipping policy information here pertains only to customers in the United States.
If you would like to ship to an address outside the United States, please contact us via email or phone.
Is usually processed and shipped within 3 business days.
If the merchandise you have selected is currently not in stock we will give you an expected shipping time at checkout or by a follow-up email.
We cannot ship to P.O. Boxes. Please provide a physical street address.
Erika’s Tea Room uses Authorize.net to process you card details securely online.
Authorize.Net passes the secure transaction information via a secure connection to the Processor. The Merchant Bank’s Processor submits the transaction to the credit card network (like Visa or MasterCard). The credit card network routes the transaction to the bank that issued the credit card to the customer.
We do not store any of your personal card information on our site.
Authorize.Net is committed to safeguarding customer information and combating fraud.
With Authorize.Net, customers can be confident their data is secure. Authorize.net utilizes industry-leading technologies and protocols, such as 128-bit Secure Sockets Layer (SSL) and they are compliant with a number of government and industry security initiatives.
Privacy Practices for Visitors to www.erikastearoom.com
The Information We Gather and How We Use it:
We collect Personal Information when you knowingly provide it, including when you register for the Site, for delivery of products, or request information. Personal Information is information that may be used to identify or locate an individual, like a person’s full name, postal address, e-mail address, or phone number.
Your email address may be used for future delivery of notifications of events at Erika’s Tea Room. You can opt out of this delivery at any time.
We do not collect cookies.
We do not share Personal Information collected via the Site with other companies or individuals.